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Shipping / Return Policy and Shipping Rates

Shipping And Return Policies

Please allow 1 to 2 business days for processing.

Shipping Methods:
In North America, all products are shipped using a service provider that supplies tracking information on the order. That tracking information will be provided to you via the email address submitted with the order, once the order has been shipped. O'Reilly Media Canada is not responsible for orders lost in shipment, and will not issue refunds for products refused at the time of delivery.

International Shipping:
All International orders are shipped with a tracking number, which will be provided once the order has been shipped.

Shipping Times
Orders will be shipped within 1 to 2 business days of receiving payment for the order. Delays may occur due to weather, availability or during busy shopping periods. In the case that next day orders were not delivered due to circumstances outside of our control, no credit will be issued. Such delays can include, but are not limited to weather delays, strikes, natural disasters, or other occurrences outside of our control. You will be notified by email when your order has been shipped, with a tracking number where applicable.

Shipping Costs
Shipping charges are based on the service providers shipping rates plus the cost of carefully packing your order. O'Reilly Media Canada does not make a profit on shipping.

Returning Products
If you're not happy with your training DVD please contact our . To qualify for a refund, the product must be returned within 30 days in a like new condition, and any paperwork, coupons or included literature must also be returned. Postal or carriage costs are not refundable. Refunds will only be issued for products returned within 30 days of purchase, and if opened or damaged, may be subject to a $25 restocking fee. You can contact us for any returns, and for an RMA number at 1-800-889-8969 between 7:30am and 5pm PST or by emailing .

Please note, our 100% guarantee is limited to our own titles. Refunds are not available on digital products irrespective of manufacturer. If you have purchased an O'Reilly Media Canada title and are unhappy with the product please contact our .

Returning Faulty Goods.
It is rare that any of our products experience manufacturing defects, but it does happen from time to time. In the event of a defective product, we will replace the product immediately at no cost to our clients. Please contact us by telephone or to report any problems in this regard, we will be happy to assist you. Please do not return products without an RMA number, as they will not be accepted.

We do not accept returns of working products that have been opened. Any unopened products that are returned for a refund must have a RMA number clearly identified on the return packaging. Refunds will only be issued for products returned within 30 days of purchase, and will be subject to a restocking fee. You can contact us for any returns, and for an RMA number at 1-800-889-8969 between 7:30am and 5pm PST.

Shipping Rates

Shipping charges are based on the service providers shipping rates plus the cost of carefully packing your order. O'Reilly Media Canada does not make a profit on shipping. Please see the rate tables below for your area.

Canada: 2-5 Business Days - FREE
USA: Ground - FREE
2 Business Days - $10.00
Next Business Day - $25.00
APO and US Territory Addresses Ground - $12.00
United Kingdom Expedited - $5.00
EU Member Countries Ground - $10.00
Australia and all other countries Ground - $16.00

Wherever possible, we ship with tracking numbers, to ensure that your order arrives safely. If a tracking number is issued for your purchase, we will email you that number, along with the website that you can track your order at.

We do NOT make money on shipping, it is not a profit center for us. We charge only what shipping costs us to get your product to you safely and intact.

We make every effort possible to ensure that you receive your product in a timely manner, however we cannot be held responsible for shipping delays due to inclement weather, or postal action.

If you have any questions about shipping your purchase, please contact us at 1-800-889-8969 between 7:30am and 5pm PST, or email

Praise for O'Reilly

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