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Shipping charges are based on the service providers shipping rates plus the cost of carefully packing your order. O'Reilly Media Canada does not make a profit on shipping.
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Please note, our 100% guarantee is limited to our own titles. Refunds are not available on digital products irrespective of manufacturer. If you have purchased an O'Reilly Media Canada title and are unhappy with the product please contact our
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It is rare that any of our products experience manufacturing defects, but it does happen from time to time. In the event of a defective product, we will replace the product immediately at no cost to our clients. Please contact us by telephone or
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Shipping charges are based on the service providers shipping rates plus the cost of carefully packing your order. O'Reilly Media Canada does not make a profit on shipping. Please see the rate tables below for your area.
Wherever possible, we ship with tracking numbers, to ensure that your order arrives safely. If a tracking number is issued for your purchase, we will email you that number, along with the website that you can track your order at.
We do NOT make money on shipping, it is not a profit center for us. We charge only what shipping costs us to get your product to you safely and intact.
We make every effort possible to ensure that you receive your product in a timely manner, however we cannot be held responsible for shipping delays due to inclement weather, or postal action.
If you have any questions about shipping your purchase, please contact us at 1-800-889-8969 between 7:30am and 5pm PST, or email
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