Privacy / Security Policy |
Shipping / Return Policy
Privacy / Security Policy
This is the web site of Infinite Skills Inc.
We can be reached via e-mail at info@infiniteskills.com
or you can reach us by telephone at 1-858-866-9142
Customer Data
For each visitor to our Web page, our Web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible).
We collect the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number, payment information (e.g., credit card number and billing address).
Cookies
We use cookies to record session information, such as items that consumers add to their shopping cart and other information in relation to the navigation of our site and referring pages. Cookies set by our server carry no sensitive data that can identify a individual.
Your Information
If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail at the above address, or calling us at the above telephone number.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above, or e-mailing us at the above address.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
Upon request we provide site visitors with access to a description of information that we maintain about them. Consumers can access this information by calling us at the number provided above, e-mailing us at the above address. Upon request we offer visitors the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by calling us at the number provided above, or e-mailing us at the above address.
Ad Servers
We do not partner with or have special relationships with any ad server companies.
Security
When we transfer and receive certain types of sensitive information such as financial or health information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by e-mailing us at the above address, or calling us at the above telephone number.
If you feel that this site is not following its stated information policy, you may contact us at the above e-mail address or phone number.
Shipping / Return Policy
Please allow 1 to 2 business days for processing.
Shipping Methods:
In North America, all products are shipped using a service provider that supplies tracking information on the order. That tracking information will be provided to you via the email address submitted with the order, once the order has been shipped. Infinite Skills is not responsible for orders lost in shipment, and will not issue refunds for products refused at the time of delivery.
International Shipping:
All International orders are shipped with a tracking number, which will be provided once the order has been shipped.
Shipping Times
Orders will be shipped within 1 to 2 business days of receiving payment for the order.
Delays may occur due to weather, availability or during busy shopping periods. In the case that next day orders were not delivered due to circumstances outside of our control, no credit will be issued. Such delays can include, but are not limited to weather delays, strikes, natural disasters, or other occurances outside of our control.
You will be notified by email when your order has been shipped, with a tracking number where applicable.
Shipping Costs
Shipping charges are based on the service providers shipping rates plus the cost of carefully packing your order. Infinite Skills does not make a profit on shipping.
Return Policy
It is rare that any of our products experience manufacturing defects, but it does happen from time to time. In the event of a defective product, we will replace the product immediately at no cost to our clients. Please contact us by telephone or email (
orders@infiniteskills.com) to report any problems in this regard, we will be happy to assist you. Please do not return products without an RMA number, as they will not be accepted.
We do not accept returns of working products that have been opened. Any unopened products that are returned for a refund must have a RMA number clearly identified on the return packaging. Refunds will only be issued for products returned within 30 days of purchase, and will be subject to a restocking fee. You can contact us for any returns, and for an RMA number at 1-858-866-9147 between 10am and 4pm Eastern Time.